Quote:
Originally Posted by Mr&Mrs
I think more of the problem is an open line of communication. I know telling someone it could take 6 months may make you lose customers. Heck so will people who are told 3 months, and 3 months on the dot they blow up every forum telling people how much the company sucks when the wheels are not done.
I used Eric @ GetYourWheels to order and then I also kept in touch with Peter @ Forgestar. I was more than happy with my start to finish with them both.
To the OP you also need to take into account SEMA going on during your order process which overloads almost every company like this. Also they have 4 quality control inspections during the build process, if something is found they correct it. If that makes it take longer so be it, they catch it in house and take an extra month, or send it out and take an extra 3 months after you get it. I would take the first option.
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Well I would have had no problem with the wait, I waited for my Volks, though the wheels were not for me. As you stated it is more about the projected time as opposed to being given the correct ETA. Having a female drill you over and over about when her wheels were supposed to be here takes a toll.
I was told in the painting process the wheels were sent back due to a finishing problem, they got here and still had a few issues as I've already noted. So...quality inspectors weren't 100% this time, but I digress. I would do business with Eric again but not Forgestar, I also tried to contact them to no avail. That being said she got the wheels she wanted, I just told her to not damage them too badly or she might be in for that same wait time again.
Her photo collage on her 2012 535i.
