God thats just typical dealer crap...uugghhh.
They are idiots with the shift knob, there is this thing called a STRAP WRENCH for these types of things. And, the thing rattling around inside the knob is a metal ring, happens to some Z owners. If you take the knob off, with a strap wrench and not a faking pipe wrench, you'll see the ring
*they are replacing the knob right?
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