So, some more detail on my experience. This was an upscale place in downtown Austin. To their credit, they did inform me of the damage, and they are going to cover it 100% + rental car. I've taken it to my favorite body shop (they did amazing work on my Lexus awhile back) and they said that replacing the bumper should be able to make it look new without damaging resale since there will be no change in paint depth. Also, the driver has been fired.
Understand about difficulty with the low visibility out the rear of our cars, but my car was a touring -- has wide angle backup camera with guide lines showing you exactly where the car is going to go.
But, I will not feel bad about being a snob from here on out.
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