"Ms. Villalpando

I asked Terry to reach out to you again for a more detailed explanation of what was discussed. I never mention that the hood was repainted only that “it has had prior work has been performed on it” as Terry agreed on the area that the paint was cracking because you could see the scratches from the wet sanding because you can see evidence that like someone was trying to repair the paint because something had gotten on the paint at one time. If you still feel you need to file a complaint against us, I’m sorry you feel that way because I never mentioned it had been repainted to you or Nissan. Maybe you misread my original email when I sent you the estimate from the body shop."

Last post until I hear something from corporate, I promise.