It's also completely possible that it's overlooked when someone is sorting through 500 emails a day. Have you ever tried to respond to 500 emails? It's completely possible to tab to your email, get distracted, turn back to your computer and think "I'm pretty sure I responded to this guy already" and move on to the next email. Not saying it's right or makes things better but a little bit of perspective goes a long way.
At the end of the day email is nice because it gives you a conversation trail that's easily tracked, but it's also easily ignored or overlooked.
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