I sent them a PM through here and Dustin called me within maybe 6 minutes... I thought that was pretty good customer support... Dustin seems to reply to my other PMs within 10 minutes, for being a first time customer, they've kept me as a customer.
Sorry you had issues, but they're not a multi-billion dollar company where you keep getting bounced around, you should have just called, that's why they offer their phone number
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