Not directed at you, but customers are just as bad sometimes. For the most part though, the stigma around crappy dealership service is something that I've personally come across. A new dealership is not a guarantee of better service and usually my last resort. I would personally rather build a better rapport with the guys there, so they see you as a person instead of a customer. As with anything, every person is different. I've had really good experiences and really bad experiences at the same dealership. It all came down to the rep taking care of you. I prefer to speak to one specific rep every time I go. Knowing their first name and some donuts goes a long way. If they can get it fixed under warranty without getting in trouble from thier manager, they'll fix it. The problem comes down to some reps that flat out don't care and just want your money. They're easy enough to spot and its easier to talk to someone else than go to another dealership. I agree with most of what you say though....a good dealership that treats you like a human being is very hard to come by these days.
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[09][MB][6-Spd MT][Touring][Stillen Gen III][K&N][Borla CBE][Evo-R]
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