redline727

DEpointfive0

I agree with a lot on your pov of dealerships. I am a Service Advisor for BMW but before that I was just a customer. And like pretty much every service job there are 2 pov's and it natural to feel that whichever side your on is the right side. But a lot of dealerships get bad names bc of poor service given by a completely different dealership or one persons bad experience and they get all lumped together. Like DMV or chain restaurants. When in reality it could be the cause of one or two individuals in a given situation. And like you said you get what you put in. I always try and remember what it was like to be the customer. I wipe every slate clean with every interaction and try to be as thorough and informative as possible and always keep them in the loop with what is going on with there vehicle. As far as loaners go that's different between dealerships and probably the manufacturer. With BMW being a highline dealer we have over 40 loaners and we don't have any requirements. If we have one you get it. But it's never enough. Our loaners get scheduled by appointment usually a week in advance and we keep a handful on hand as back ups for large customer pay or warranty work that could not be foreseen. Plus we have to shuttles running all day. Bottom line is we give a sh!t. We have a good service manager and GM and good advisors/techs. And if we get a bad hire they get coached right out the door if need be. That's all you can ask for. And the same can be said for almost any establishment. It comes down to the people and I mean the customer too! Courtesy and respect goes a long way on both sides of the counter. Customers need to realize they go to work too and usually a sh!tty customer is somebody's sh!tty employee.

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