Quote:
Originally Posted by ANMVQ
Hey coop, Yea I have been in touch with the lemon law lawyer here in MA and a private lawyer as well. There was some talk about a 93A demand letter. But funn cause the deaer that has the car called me a while ago, and told my there area rep and consumer affairs is forcing Norwwod to take the car? Wonder what that means. Yea I wont be surprised if Chris is looking for work soon.  |
I can say one thing for sure that Infiniti Norwood won't be installing any Stillen parts anymore. I bet you there is a strict agreement about what Nissan/infiniti would cover if any warranty work needed to be done like your situation and Nissan/Infiniti still pay for it. And it probably wasnt read clearly by the dealer and they just wanted to make a sale. And Nissan is probably reaming their asses behind the scenes from this * to this O haha. Bc that's how warranty work gets paid, by the Manufacturuer. That's why the tech wouldn't put your supercharger back on. Nissan prob only approved labor hours and parts as if the SC never existed. So all the time for removal and install of the SC after the short block install wouldn't be paid. Which means the tech only gets paid if the dealership itself will cover that portion. Which I'm sure was no and why they told you to go back to Norwood the jack holes that would be responsible for covering such a claim.
I am familiar with situations like this I am a Service Advisor for a BMW dealership and we are a Dinan Approved service center. So we install Dinan parts and Software flashes. And it's ALL warrantied if we put it in and Flashed it at our shop. That's as per a Contract between BMW USA and Dinan. As long as we play by their rules we still get paid on warranty work on a vehicle with Dinan software and performance parts. But if other things are done not by us or not Dinan parts it gets tricky and have to send info to BMW and get approval to be sure we get paid before we do warranty work. I don't mean dumb stuff like the customer has aftermarket brake pads and his motor blew so we won't cover it. I mean stuff like the motor blew bc of fuel starvation and we find an unauthorized aftermarket fuel pump that lost pressure. I figure that's why a lot of BMW guys like Dinan so much. I mean its crazy expensive but it works and its warrantied. Hell a stock 135i with a stage 2 Dinan flash makes 355/401 with no other required mods
I'm guessing Chris from Norwood didn't know specifics and just wanted to sell you something. And one of two things will end up happening Nissan will pay for the small block replacement or rebuild. And the dealership will end up eating whatever other parts and labor is involved since they made those expectations. Or Nissan tells the dealership to suck it and they get forced to pay for everything. Just don't give up. The installing dealership is clearly at fault and dropped the ball on the whole situation. If they are really authorized by Nissan/Stillen to install and warranty their stuff without voiding anything and they didn't cover any do's and donts with you then that's on them.