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Originally Posted by Bullitt@UAMotorsports
Just google search the title of the original thread.
From what I gathered online the company was working to make things right from the failure up until the customer brought their lawyer involved. Once that happened all the game changed and now COR was doing what was best for them. Having said that the customer would have most likely had everything paid for by now if the lawyer wasn't brought in from the beginning. If the company completely refused to do anything about it then yeah the lawyer would have been the right move.
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I guess I gather differently than you do. The customer would not have had everything paid for by now. I read, "Prior to the involvement of legal counsel, the client was offered a full refund, regardless of any specific warranty considerations." How does that fix the damage to his car?