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Personally I think they should be sending a rep to pick it up.
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I agree, they came to the shop to look at the failed tires on my mom's car. She did not have to ship it anywhere.....But like I said, the tires on her car (not advan's obviously) had failed on other cars. I don't know which tires model she had that was defective. I know they were Yokohama, but that's it