Nissan 370Z Forum - View Single Post

Slynky · 07-15-2012, 09:12 AM

FWIW:

I ordered the update (@ $270...tax and shipping)

Then the fun begins.

You are supposed to be able to update it yourself. So I read it over and the first question is do they REALLY mean to leave the engine running during the whole installation or not? They don't actually say it that way, they say, "engine on". Not running but, ON. So, to be sure, I called the helpdesk (to make sure the insturciotns didn't just mean "leave the ignition switch on"). The guy had to check around. Yep, you need to let your engine run the whole time.

So, here I am Sunday morning with a big industrial fan running at my radiator and start the install. Second problem. Have to make sure the existing version is lower than the version on the CD (the application software for the nav system). So, it says to look at the last 5 digits to see if the CD version is higher. So, my existing system says (something like) "52008" on it and the CD version is listed as "A2001". WTF? How do I know which is higher !? They don't tell me it's in HEX (which makes the "A" higher). They have no info on their site. So, I call the helpdesk again (which is listed as 8 - 5 Central US time). Of course, they are closed on Sundays but they don't mention that on the information they sent about contacting the helpdesk.

So, I'm a bit disappointed in their product so far. Their their reference to the "engine being on" could be written more clearly to say something like, "motor/engine on and running". They could list or explain version numbers better. And they could actually list ALL the info concerned with when the helpdesk is available.

07-15-2012, 09:12 AM	#35 (permalink)
Slynky Track Member Join Date: Oct 2009 Location: McDonough, GA Posts: 595 Drives: 2010 Red 370Z T/S/N Rep Power: 17	FWIW: I ordered the update (@ $270...tax and shipping) Then the fun begins. You are supposed to be able to update it yourself. So I read it over and the first question is do they REALLY mean to leave the engine running during the whole installation or not? They don't actually say it that way, they say, "engine on". Not running but, ON. So, to be sure, I called the helpdesk (to make sure the insturciotns didn't just mean "leave the ignition switch on"). The guy had to check around. Yep, you need to let your engine run the whole time. So, here I am Sunday morning with a big industrial fan running at my radiator and start the install. Second problem. Have to make sure the existing version is lower than the version on the CD (the application software for the nav system). So, it says to look at the last 5 digits to see if the CD version is higher. So, my existing system says (something like) "52008" on it and the CD version is listed as "A2001". WTF? How do I know which is higher !? They don't tell me it's in HEX (which makes the "A" higher). They have no info on their site. So, I call the helpdesk again (which is listed as 8 - 5 Central US time). Of course, they are closed on Sundays but they don't mention that on the information they sent about contacting the helpdesk. So, I'm a bit disappointed in their product so far. Their their reference to the "engine being on" could be written more clearly to say something like, "motor/engine on and running". They could list or explain version numbers better. And they could actually list ALL the info concerned with when the helpdesk is available. __________________ A veteran is someone who, at one point in their life, wrote a blank check made payable to "The United States of America," for an amount of "up to and including my life."