I will post up what I posted over on the other forum here as well:
I would like to say that the OP is is a very fair and honest person and he is in no way fabricating any part about this as there seemingly is no need, the truth is bad enough as it is.
He honestly did save me what seems would have been a lot of time, money, and heartache in going with a set of Rennen's... He was not telling me "no" from the start; just that he is getting a few things resolved with them and to just possibly wait and see how they work with him in this customer service/warranty issue before I place such an expensive order with them. He wanted to be sure of what he was representing and again, was just being honest to me (for that I thank you again very much!!!).
He actually would have been a great promoter of Rennen as well as he was showing everyone at meets and shows the different Rennen lines on his iPad of their wheels and the options they have for finishes and what he has chosen to go with. This generated a lot of interest in their line (granted this was one of the time periods that he was still hopeful that they were an upstanding company), so it is unfortunate for them that it has turned out this way.
I just honestly cannot believe that they are doing this over such little cost when they have delayed so much and basically lied to him. There was a point (not sure if he mentioned it in the novel above or not) that they even lost his wheels for about a month, literally lost them.
In this experience for Rennen, they have lost a customer in me that was ready to put down close to $5K for a new setup from them (wheels alone). Haha, and I know it does not take them that much to make... so in handling this so poorly, they have already lost way more than the amount they are trying to rob him out of in holding his wheels hostage... they fact that they are saying they will sell his wheels to someone else is honestly WAY TOO FAR...
I just dont understand why wheel companies do not understand what they have to do to stand out among the rest and build confidence in people so they will spend top dollar for these designs, which at this point is simply being honest and making a quality product and sticking behind it. It is pathetic to even say that it would be what makes them stand above the rest in this industry but it is very sadly true at this point (even though it should be the basis of any business)... Wheel companies that sell original products for far less have such a better business mind for this than these companies, NOW RENNEN IS AMONG THEM, that really are embarrasing when it comes to what they should be doing to stand out for these costs and fail at miserably.
I really hope Rennen can step in at this point, handle this situation correctly, make a stance on where they stand in this industry and move forward with a better business mindset and stop the bleeding on this situation. OP is a very persistant person who most likely will not put this to rest until something is resolved or if not, then at least everyone knows of it in any way possible. He has had such bad luck lately with stuff like htis and I feel awful that it has happened to him, but as far as thoroughly getting stuff done and doing it correctly; he is a very steadfast and determined man so I hope Rennen can just step up and be simply not like the rest of these forged wheel companies that have been failing the industry for so long.
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