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Originally Posted by ERZperformance
This is in respond to the comment by Chi_g35.
We had been selling the same exact HFC for the 350z/G35 or 370z/G37 for the past few years. Never had we been informed about any issue with exhaust leaks. The person contacted us and have question about the HFC not being completely flat and was told by the body shop if this was installed, guarantee there will be an exhaust leak. We simply ask the customer to go ahead and install the product and if there is any exhaust leak, we will warranty the product. Then we were told that he actually didn't purchase the product directly with us. He bought if off a hand of someone else which is still not an issue, as long as obtain a copy of the original invoice or some provide us some sort of prove of purchase, we can still warranty the product.
Base on the picture, the gap is located at the edge of the flange which is where the bolt is located at. First of all, this is something you will find with not just CNT racing products, even with major brand (which I don't want to name) exhaust system or downpipes or HFC. The reason is cause by the heat while welding the flange onto the piping. Just imagine what will happen if you fire up a grill and once it get hot enough. You'll put a long but thin piece of metal on top of the grill. What will happen? Both end of the metal will start bending upward. So it is common to have a non-perfect flange around the bolt area. Just like member MattP725, as long as the inner area where the piping is flat which in this case it is, once the gasket is included and bolt on tightly. It will seal up the so call "gap". What do you think the purpose of gasket is for? Is to seal up any possible uneven surface for common flanges. As long as you are not talking about a quarter of the inch of gap, then you'll be alright.
Bottom line, we have extreme confidents with any products that we put out in the market and will give warranty to any product if the warranty apply. All we had been doing for the past 10 years is to offer consumer with great product at a very affordable price. We take great pride in providing good customer services. We are not going to say what was said during the conversation. We can type all we want but no one really know when was said in between during that conversation exact the customer and our company. Our products speak for themselves.
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As I stated to you when I called and in the PM i just sent you.
MAN UP!!! I cant stand a man or a company that cant tell the truth & you are blatantly lying! I didnt contact you expecting anything, well maybe to speak to someone who was 1/2 way intelligent & ethical. Your still avoiding the issue, a picture is worth 1000 words & have 3. Ive proved my point... Can you say the same!
Here is your PM to me & my reply!
Quote:
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Originally Posted by ERZperformance
We had responded to your post. We understand your frustration but you really doesn't have to worry about any leak. If there is, we warranty the product. Over the phone we did ask what are you seeking for and you didn't respond. What more do you want in customer service? What you did is not only giving false information, but you simply hurting people out there who at some pointed wanted to purchase a good quality yet but affordable product. But now may had change their mind because of your falsely accusation. You never even attempted to install the product and already claim to be defective?
I wish you will let me know where else you'll be posting your comments on and we will give us a chance to respond the same way so we can defend our products.
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First of all be mindful of who your speaking too! I am not some little kid or some noob on these forums, had your company stood by your product you would have asked direct questions, been apologetic. I was extremely offended at your attempt to deflect responsibility just as you are doing now. The pictures speak for themselves you can clearly see that the flange is not level. Did you address that fact no.... You attempted to insinuate that I dont know what you products look like. How the hell do you know I havent seen your products in person? No where in the entire conversation did you take the initiative to resolve my concern. I expected a more intelligent response, not " oh so what are you looking for ". Had you bothered to listen to me when I called or even read the thread. ALL OF THIS CAME OUT WHEN BOTH CATS HAD A LEAK! WHICH MEANS I PAID TO HAVE THEM INSTALLED. AND PAID TO HAVE THEM REMOVED, GRIND DOWN, SANDED AND REINSTALLED. You could have easily offered me another set for exchange, maybe even investigate my concern. Or how about an apology and that that you stand by your product. Even your message to me now continues your piss poor customer service. THIS IS EXACTLY WHY THE FORUMS EXIST! POSITIVE & NEGATIVE FEEDBACK THAT HAS A LASTING EFFECT. NEXT TIME A CUSTOMER CALLS ESPECIALLY ONE YOU OFFERED A SPONSORSHIP TO BEFORE, I WOULD ADVISE YOU HANDLE IT BETTER. OH AND MAYBE A LITTLE DAMAGE CONTROL SINCE THIS THREAD HAS 180+ VIEWS SO FAR.
FEEL FREE TO COME FIND ME ON THE MYG37 FORUMS I POSTED THE SAME THREAD THERE JUST LIKE I TOLD YOU ON THE PHONE I WOULD. DID YOU THINK I WAS JOKING....