1) Manual says DO NOT PRESS DOWN ON SPOILER.
2) If latch is a bit misaligned, slamming or dropping can cause hatch to warp a little. I think this happened to the hood of my Infiniti when I was selling it and let a guy drive it around for a half hour. I didn't notice till next morning.
3) The auto body experts I asked say to lower hood or hatch, make sure the latches are aligned, and then press down over the latch areas.
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