Give them a break nobody is perfect....EVERY company has a defective product now and again....As long as you made the purchase through an authorized dealer which if purchased online is either crutchfield or shopatron thru jls website they will certainly replace your sub under warranty however if you paid $159 for a W3v3 I'm willing to bet you did not purchase from an authorized retailer and JL will not replace your sub because the warranty is void if not purchased authorized....in which case you should contact the seller instead of JL
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MECP Master Certified Installation Technician
Don't worry I've never done this before
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