Quote:
Originally Posted by sexZness
I think you're stressing out over something that shouldn't be such a big deal. Like I get that it's your first car and you want it to be perfect. Just make sure your message to the dealership is concise as to what you're expecting from them and emphasize their accountability to make sure your vehicle arrives exactly the way you requested it.
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But I made spelling errors;
This is what I sent, in addition to what Tim wrote for me I sent that to SOA - Dealer services and my SOA rep.
Quote:
Hey Art,
I know you're busy but I wanted to express myself. As a father, I hope you can relate to me. My father isn't helping me with this, as he has helped me in the past, he feels obligated too, but I don't want/need his help. I want to show him the young man I am in retrospect and how I handled everything on my own. As we discussed you have kids and you can hopefully see where I'm coming from. I trust you and your respectfulness throughout this whole process. Austin and I spoke today and I felt it could of been handled in a better way. I understand that that originally, I had ordered a WRX, but decided that, if i was going to spend 6 years paying for something, it ought to be something I really wanted, which in terms lead me to my 2012 limited STI. I asked to have the order for the WRX cancelled and I then placed a new order on the 2012 STi Limited. After this, I felt that you guys were annoyed with me as a customer. I asked my SOA representative if this causes delays in your system, she stated to me that this should not effect you. But this is what I'd rather do.
During the order process we agreed to a great price, including window tint and clear bra. However, as I've mentioned, I found another location to apply the clear bra, tint, and buff the car all in one sitting for ALOT cheaper. I contacted my salesman, to ask if would be possible to not clear bra/Tint the car, and instead install the SPT exhaust, since the difference of the clear bra/tint would match my USAA price of the SPT exhaust around 800$. I was told "Clint we will not be doing anything until the car arrives. Please stop trying to change the deal as it progresses. We will take care of any questions or concerns you have WHEN the vehicle arrives. Until then please let us do our jobs." I understand I cancelled my WRX wagon order after two weeks, but I am now ordering a more expensive vehicle. I am wary how I've been treated and hope that my vehicle will arrive safely, my thoughts and thoughts expressed by the SOA rep, was since the car is not here, and not midway through the install proccess I didn't see this being an issue. If not, then we will cancel the tint/clear bra and the price difference will be adjusted accordingly.
Sincerely and respectfully,
Clint
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Should I send dealer anything else?
I want them to add the exhaust instead of tint and they keep telling me to wait till car gets here. I don't want them driving the car excessively etc. or breaking it keying it scratching it etc.
