Quote:
Originally Posted by Zoren 370
Has anyone here got pressured by your sales rep at the dealership to answer the survey the way they want you to answer the survey excellently, literally telling you to lie about what you feel in the survey?
And when you did not give the rating they wanted they take it against you and calls your attention.
I've been buying cars for the last 18 years and this is the first time I encountered this with a dealership. I pay good hard earned money and is it my fault if I expected more from them?
Now do I still want to deal with this dealership and have my car serviced there?
I hope Nissan America is not represented as a whole by such unprofessional behavior.
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Nissan makes us chase scores for incentives. And the biggest issue is nissan made the survey top box scoring. So let's say 1-5 , 5 being the highest; all 4's on a survey would result in an 80%. Nissan doesn't pay for 80's. They created this monster!
But there is a more tactful way to go about getting a good survey.
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