Could be my luck but I always have had excellent salesmen. But if I deal with someone I don't like, either I'll ask for a different one or just go to the different dealer. So I always give them perfect scores.
It's the FI Managers that I usually have problem with. Most are very cool and quick, just show me the warranty options and stay cool if I say no to all of them. Some would give me a look like I am a cheap a$$. Almost broke a deal once when I helped a relative buy a Honda. He said he couldn't finance her if she didn't buy any extended warranty. We were walking out right after that but the salesman hold us at the door and talked to the FI manager.
Per my friend who is a salesman, the survey can only hurt sales staff, not FI managers. So even if I am mad at them but feel good about the sales process, I should just give them perfect scores.
For the OP, I'd just find a different dealership and write a complaint to Nissan.
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