Salespeople like those above should not be working at a dealer that's rated so highly. If these ratings affect the dealer so deeply, perhaps a few more negative ratings and either one or both of the above may be let go.
When you're spending big bucks on a car, buying a company's flagship (or almost flagship) vehicle, your wishes should be respected. If not, then they deserve whatever wraith honest survey answers result in.
I think of these surveys are report cards. If the experience was steller in every regard, they should get A's across the board. If not, then areas needing attention should be graded appropriately.
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