Sorry to hear about your problems. Keep firm, keep contacting the BBB, don't going up the chain of command. Just because service rep A cant authorize the refund or replacement doesn't mean you have to settle. Keep every documented receipt make sure everything is makes on them. You don't want to rely on the dealer telling the truth about how much service was performed.
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2010 Black Cherry Touring/Sport/Nav Now - 2012 Travese LTZ until I leave for Turkey
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