And it will stay civil, for people that know me they know I am an easy going guy and will try to do what it takes to make things right, in this case I didn't know about it until I got a chargeback, so I was like WTF. Unfortunately I am not at the shop all the time so don't see everything that happens but I am always willing to listen to all sides.
He knew how to get a hold of me before he could have again this time, instead of doing a chargeback and now coming on here, but I understand, his perception is his reality and I have been there myself, and I try very hard specially with Z's to make sure people are happy within reason as I see them on a regular basis if members of the club down here.
If issues arise I will listen and see what can be done to rectify the situation, I am not saying I do it all the time, I am human and there are some people that just wont be satisfied no matter what you do, nature of the business. Sorry you had that experience but next time, if there is a next time, just get a hold of me somehow
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