Nissan 370Z Forum - View Single Post

W.O.W. 370Z · 03-27-2012, 09:32 AM

Gus Martinez,

Thanks for responding. What do you mean by customers like me? What are you trying to say? I was sharing my experience with the forum members. I did it politely and within reason. I have seen how Jack has answered customers ( Okay- So Japtrix Fails - G35Driver) before so I am not surprised you are answering on his behalf. It is what it is.

Let me put my lawyer hat on to answer on each of your points. My answeres in red.

Oh my I just love forums and customers like you that just feel you can spew stuff out and lead people to believe it all.

I believe I have the cars right, if so here is what I know:

First lets go back to your 350Z experience (I assume you are WhiteOnWhite350z from my350z, yes I still have your pms on it) your car with the procharger was attempted to be tuned when your belt broke, then you said your engine blew 6 days later and that you wanted a refund for the cable and license, and then the story was your Z was getting totaled, not sure what that was about but we went ahead and refunded you the money even though you dragged it out 3 months from the time your car "blew an engine/was totaled" to when you sent us the ECU.

The car was tuned by Jack. The belt tore on the procharger (not his fault). He stopped tuning and said he did “enough” tuning. He said once I put a new belt I would be OK. To say the least the motor didn’t last very long. I was left stranded on US1 and had to get the car towed. On the way to the shop the 350z fell off a tow truck at 50 MPH. I told you and Jack this and the fact that you are questioning this now shows how much you pay attention to your customers when they speak. I couldn’t get you the ECU for some time since I had no access to the totaled 350z.

Then you get the 370Z on which you get the kit installed at another facility for us to tune, whatever they promise you we are not privy to or can control or live up to if it is not our commitment.

I had it installed by Jason L. (Jnaut). He said he only tunes his cars with you (HP Logic). He stated he is very good friends with you and Jack. I guess he was wrong. His install has nothing to do with the sloppy tuning Jack performed. 10.1@WOT. The car was running pig rich.

Then the car was brought to our facility to tune, the tune was started and got just so far because your tire fell off the wheel, and had to wait until that got sorted out, great hella flush story

**** happens. Again, lesson learned. But how does this affect the quality of the tune? Explain how hellaflush ruined Jack’s ability to tune my car? You are making excuses for your employee’s ineptitude.

I am looking at my accounting and only see a charge to you for the 350Z a couple of years ago and the 380 in December 2011, not sure we charged you the 300 or Jnaut, we are a business and have to charge for what we do, if another shop promises something it is not our problem to live up to their promises it should be up to them to do right by their customers.

Jnaut said Jack needed another $300 after the new injectors were installed to retune. Did Jack take the money under the table and take money away from your company? Did Jnaut defraud me? These are questions that are unanswered and the community should know about.

As for your continued mentioning of 90 bucks an hour, where have you ever heard tuning done for 90 bucks an hour??? that is our labor rate for mechanical work.

I have an invoice for that day that shows it would be $90 an hour. Again, as I have stated many times I have no problem paying for services rendered. But I was blindsided with the $380 for 25 minutes work. Then when I questioned, I was told “too late tune is already one on the car”. I had no choice but to sign and leave with my car. What would have you done in that situation Gus? I have the invoice showing $90 per hour. You could have put flat fee but you did not instead hourly rate was [x].

And now to the chargeback you attempted, the credit company agreed with us because of the following:
- you paid after the service was provided
- we know that because the dyno graph was time stamped just 5 minutes before the time stamp on the receipt
- and we had a picture of your car with plate on the dyno
- I did this with the credit company because I felt it was wrong to do the chargeback, trust me I am not going to risk things over 380 bucks

I never received any dyno sheet that day. The dyno sheet I saw from Visa was some generic plot. Why did I have to receive a dyno sheet from Visa? Can I see the picture of my car on the dyno on 12/22/11? Well the invoice clearly shows $90 an hour. I had to chargeback because I felt it was a bait and switch. You don’t want to risk things over $380 but yet you are here questioning me and calling me out. Go figure.

Basically an unwarranted move, considering you had the service done and we had done the right thing before when we refunded you, you never contacted me this time at all, but I know Jack knows about the tranny uprev adjustments and if you want to try it again I will make a point of being present and ensure all is done as you expected.

I appreciate that. I know you helped me before. But my problem is with the casual attitude Jack takes when he is tuning my car. Others tuners really take their time and explain everything. I just didn’t get that. I spend a lot of money and drove up to Royal Palm Beach to get it done right. I brought back my 370z even after what happened to my 350z. As others stated, I am being civil and patient. I would appreciate the same.

03-27-2012, 09:32 AM	#47 (permalink)
W.O.W. 370Z A True Z Fanatic Join Date: Mar 2010 Location: Miami Posts: 1,757 Drives: 2010 Touring Sport Z Rep Power: 19	Gus Martinez, Thanks for responding. What do you mean by customers like me? What are you trying to say? I was sharing my experience with the forum members. I did it politely and within reason. I have seen how Jack has answered customers ( Okay- So Japtrix Fails - G35Driver) before so I am not surprised you are answering on his behalf. It is what it is. Let me put my lawyer hat on to answer on each of your points. My answeres in red. Oh my I just love forums and customers like you that just feel you can spew stuff out and lead people to believe it all. I believe I have the cars right, if so here is what I know: First lets go back to your 350Z experience (I assume you are WhiteOnWhite350z from my350z, yes I still have your pms on it) your car with the procharger was attempted to be tuned when your belt broke, then you said your engine blew 6 days later and that you wanted a refund for the cable and license, and then the story was your Z was getting totaled, not sure what that was about but we went ahead and refunded you the money even though you dragged it out 3 months from the time your car "blew an engine/was totaled" to when you sent us the ECU. The car was tuned by Jack. The belt tore on the procharger (not his fault). He stopped tuning and said he did “enough” tuning. He said once I put a new belt I would be OK. To say the least the motor didn’t last very long. I was left stranded on US1 and had to get the car towed. On the way to the shop the *350z fell off a tow truck at 50 MPH.* I told you and Jack this and the fact that you are questioning this now shows how much you pay attention to your customers when they speak. I couldn’t get you the ECU for some time since I had no access to the totaled 350z. Then you get the 370Z on which you get the kit installed at another facility for us to tune, whatever they promise you we are not privy to or can control or live up to if it is not our commitment. I had it installed by Jason L. (Jnaut). He said he only tunes his cars with you (HP Logic). He stated he is very good friends with you and Jack. I guess he was wrong. His install has nothing to do with the sloppy tuning Jack performed. 10.1@WOT. The car was running pig rich. Then the car was brought to our facility to tune, the tune was started and got just so far because your tire fell off the wheel, and had to wait until that got sorted out, great hella flush story **** happens. Again, lesson learned. But how does this affect the quality of the tune? Explain how hellaflush ruined Jack’s ability to tune my car? You are making excuses for your employee’s ineptitude. I am looking at my accounting and only see a charge to you for the 350Z a couple of years ago and the 380 in December 2011, not sure we charged you the 300 or Jnaut, we are a business and have to charge for what we do, if another shop promises something it is not our problem to live up to their promises it should be up to them to do right by their customers. Jnaut said Jack needed another $300 after the new injectors were installed to retune. Did Jack take the money under the table and take money away from your company? Did Jnaut defraud me? These are questions that are unanswered and the community should know about. As for your continued mentioning of 90 bucks an hour, where have you ever heard tuning done for 90 bucks an hour??? that is our labor rate for mechanical work. I have an invoice for that day that shows it would be $90 an hour. Again, as I have stated many times I have no problem paying for services rendered. But I was blindsided with the $380 for 25 minutes work. Then when I questioned, I was told “too late tune is already one on the car”. I had no choice but to sign and leave with my car. What would have you done in that situation Gus? I have the invoice showing $90 per hour. You could have put flat fee but you did not instead hourly rate was [x]. And now to the chargeback you attempted, the credit company agreed with us because of the following: - you paid after the service was provided - we know that because the dyno graph was time stamped just 5 minutes before the time stamp on the receipt - and we had a picture of your car with plate on the dyno - I did this with the credit company because I felt it was wrong to do the chargeback, trust me I am not going to risk things over 380 bucks I never received any dyno sheet that day. The dyno sheet I saw from Visa was some generic plot. Why did I have to receive a dyno sheet from Visa? Can I see the picture of my car on the dyno on 12/22/11? Well the invoice clearly shows $90 an hour. I had to chargeback because I felt it was a bait and switch. You don’t want to risk things over $380 but yet you are here questioning me and calling me out. Go figure. Basically an unwarranted move, considering you had the service done and we had done the right thing before when we refunded you, you never contacted me this time at all, but I know Jack knows about the tranny uprev adjustments and if you want to try it again I will make a point of being present and ensure all is done as you expected. I appreciate that. I know you helped me before. But my problem is with the casual attitude Jack takes when he is tuning my car. Others tuners really take their time and explain everything. I just didn’t get that. I spend a lot of money and drove up to Royal Palm Beach to get it done right. I brought back my 370z even after what happened to my 350z. As others stated, I am being civil and patient. I would appreciate the same.