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All transactions that go smooth will make a happy customer. It's when something doesn't go 100%, what the company/vendor does to make it right, this is what makes the company shine.

I recently had some case covers for my race bike sent out, one was for a different bike. The vendor immediately made the phone calls, apologized and said he would make it right. Which he did, he sent out the right part immediately no questions asked and I sent the incorrect part back once I got the return label.

If a part didn't fit correctly, he would have done the same, no questions asked. This is how companies make things right. And he was polite, and apologetic all throughout this.

Will I purchase again from them? Without a doubt yes, will I refer them to many others locally and through forums, absolutely. Others where it has been a legitimate bad experience, well, no more orders from me, but most importantly, everyone that knows me personally will order from other vendors as well.

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