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ANMVQ · 03-08-2012, 09:42 AM

Not even sure if this is where this goes, But I hava thread going on over on MyG37.com and just thought I would put this over hear, How Stillen pretty much screwed me,, Check out the thread and the " ONE " Stillen reply in it.

My last post is also below from today

1St post

Did any get the Stillen bucks? Or was promised them the then told you would not get them?? I was told to tale a long walk of a short pier and hung up on twice,, IMO they have the worst customer service I have ever delt with.

Long story short as some of you know I bought their SC kit along with the tranny and oil coolers over a month ago, I was told by them that I would recieve $500 Stillen bucks on just the SC kit plus additional bucks on the coolers, We talked about using them for brakes or the engine cover for the kit, So I decided to go with Stillen and was going to use the bucks for front pads and rotors, Now after the kit is installed( An had issues with the tune) I was told NOPE your not getting them ... Their excuse was because I bought the kit through my dealer who is an authurized Stillen dealer and which I told Stillen before I bought the kit and was told it would not be an issue.. Now it is an I cant stand them..

Really becasue I did not buy the kit direct from them??? I spent more $$4 buying from the dealer( Sales tax) Which I was told I would not have to spend if I bought direct,, But because I was told it did not matter I went through the dealer for it was easier for me to have them order it and have it shipped to them opposed to having it shipped to me and having to drive it to the dealer ,,,, Stillen service FTL BIG TIME.

Last post Today

ok now just getting rediculous. So I called last week again( What the hell ), Did not want to anyone other than a manager, I spoke the secratary, She told me she would have someone call me back,, . .... So about 2 hours later I get a call from a guy( Says he is a customer service managr) I talk to him for about 30 mins- tell him everything (including this thread) that has happened , How dissapointed I am in them, He assures me he will fix this and call me back in 30 mins, an NO WORRIES I will not hang up on you and I will call you back, 30 mins I WILL call you back, UM Still waiting( 6 days ago)...

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03-08-2012, 09:42 AM	#1 (permalink)
ANMVQ A True Z Fanatic Join Date: Mar 2011 Location: Framingham MA Posts: 2,732 Drives: 2014 Q50 AWD Rep Power: 19	Stillen service reveiw .BAD Not even sure if this is where this goes, But I hava thread going on over on MyG37.com and just thought I would put this over hear, How Stillen pretty much screwed me,, Check out the thread and the " ONE " Stillen reply in it. My last post is also below from today 1St post Did any get the Stillen bucks? Or was promised them the then told you would not get them?? I was told to tale a long walk of a short pier and hung up on twice,, IMO they have the worst customer service I have ever delt with. Long story short as some of you know I bought their SC kit along with the tranny and oil coolers over a month ago, I was told by them that I would recieve $500 Stillen bucks on just the SC kit plus additional bucks on the coolers, We talked about using them for brakes or the engine cover for the kit, So I decided to go with Stillen and was going to use the bucks for front pads and rotors, Now after the kit is installed( An had issues with the tune) I was told NOPE your not getting them ... Their excuse was because I bought the kit through my dealer who is an authurized Stillen dealer and which I told Stillen before I bought the kit and was told it would not be an issue.. Now it is an I cant stand them.. Really becasue I did not buy the kit direct from them??? I spent more $$4 buying from the dealer( Sales tax) Which I was told I would not have to spend if I bought direct,, But because I was told it did not matter I went through the dealer for it was easier for me to have them order it and have it shipped to them opposed to having it shipped to me and having to drive it to the dealer ,,,, Stillen service FTL BIG TIME. Last post Today ok now just getting rediculous. So I called last week again( What the hell ), Did not want to anyone other than a manager, I spoke the secratary, She told me she would have someone call me back,, . .... So about 2 hours later I get a call from a guy( Says he is a customer service managr) I talk to him for about 30 mins- tell him everything (including this thread) that has happened , How dissapointed I am in them, He assures me he will fix this and call me back in 30 mins, an NO WORRIES I will not hang up on you and I will call you back, 30 mins I WILL call you back, UM Still waiting( 6 days ago)... __________________ __________________ 14 Q50 AWD, ARK, ECUTEK (SEB), Takda,