Personally, i've dealt with Jay and he's a good guy actually. i think it's just that there's too much of list of peoples he's dealing with and the items are all out of stock. when i ordered my CF Diffuser, B-pillar and Side mirror's covers i had a delay receiving those items. hence i sent him an email once in a day. he replied to me the third day and apologizes to me, and told me that my stuffs had already been shipped out.