Quote:
Originally Posted by Lemers
Just remember not everyone is a multi-billion dollar company selling for $500 a share.
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Quote:
Originally Posted by LakeShow
^^doesnt mean you shouldn't hear from the seller after you send someone x amount of cash and don't get a PM, phone call, email, etc for weeks leaving you in the dark.
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Exactly. Non communication and over-promising is total B.S. Don't tell me these guys aren't on FB or e mail every day. They choose to ignore PM's and e mails because they can't answer the simple question of when.
They really don't understand customer service, and that's why they aren't around long. If we weren't such mod whores willing to tolerate this level of service, they'd be gone in a month.
I've worked for sub-million dollar companies and multi-billion dollar companies and every one of them understood the importance of communication. My son provided better customer service selling popcorn for the Boy Scouts than some of these vendors.
Tell me up front the wait time is three months; don't say it will ship one week after receiving payment. That borders on fraud.
CarbonSignal is one vendor I'll say does it the right way. A.J. tells me up front to expect X number of weeks to make a part and what it costs. It may be Y weeks, but at least he lets me know if something will be delayed. Again, it's all about reasonable communication.
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Waiting on the Z35! SOLD - 2011 Gun Metallic Touring 7AT w Sports Pkg & Nav, Nismo Bumper and Rims, RC Grille, RC Brake Ducts, H&R Spacers, Painted Door Hdls, GTR Start Button, Nav By-Pass, EVO R Fog Light, CF Ducktail, CF Interior Trim
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