Mcnasty- for the hood release it needs to be latched correctly to the interior trim. Otherwise it will not get leverage. Chances are you or somepne pulled down that interior piece under the steering column and accidentally pulled the cable and its sleeve out of the retainer. You have to lower the trim and try to push the plastic sleeve back into position.
Once you get it back in, i recommend you ziptie the sleeve from the bottom of the interior trim using a washer so it does not slip back out.
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