Quote:
Originally Posted by BigNate
Sonic is not an authorized retailer for the products he intends to purchase therefore he would receive zero manufacturer warranty and when dealing with Hertz product if you find them online you are likely to end up with a fake or damaged set.
Had a customer bring me a set of Mille components he purchased online and fresh out of the box the crossovers were falling apart. I opened one crossover and next thing i knew there was a coil in my hand completely detached from the board.
Had another customer purchase a set of brand new Hi-Energies and bring them to me and after some inspection I noticed first that they were not Hertz speakers at all. The crossovers said "Nertz" on them.
Actually this past week had a customer that had purchased a Kenwood Navigation online dont remember from which site. We installed the radio and his navigation would not hold any memory. The radio and ipod and sirius function held memory fine but the navigation itself would not. We are a Kenwood dealer but there was nothing we could do for him short of selling him a replacement as he had not purchased his product from an authorized dealer. To make matters worse for him his car was an older honda for which he did not have the radio code and our local honda dealership does not like giving them to us over the phone. So now he had to ride around with no radio while he sent his radio back to wherever he purchased it and found time to go over to honda to have them get his radio code. Had he purchased authorized, yes he would have paid more but he would have left that same day with a working navigation no matter what. So paying more for authorized purchased is not without reason or benefit.
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Quote:
Originally Posted by 90 ST
Sonic is bad for that type of stuff, they advertize a lot of brands, but don't have most of them, lots of bait and switch.
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Quote:
Originally Posted by BigNate
"Sonic Electronix is not an Authorized Alpine Dealer and Alpine requires all merchandise purchased by Sonic Electronix customers to be returned solely to Sonic Electronix."
taken from their site and there is no such thing as an authorized online hertz dealer.
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Quote:
Originally Posted by bushman66
Exactly. I am getting a Alpine W910 "expeditor version" for less than I would pay from Crutchfield (an authorized Alpine retailer). With the expeditor version...the warranty is extended to 3 years. That peace of mind worth paying a little more for than buying from a non-authorized retailer.
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If you buy something (
anything online, especially electronics) and don't
READ the entire article about it. 10 times out of 11 it's going to say whether or not the seller is/is not an Authorized Dealer. So to me, when someone orders a product that isn't an Authorized product. They either failed to pay attention to every detail, or they didn't care. To me, that's not the fault of the seller.
Every product I've purchased from Sonicelectronix, Crutchfield, Amazon, and even eBay has been from Authorized retailers for
THAT brand/item. I make sure of this before I order, if I bought something that wasn't Authorized, I wouldn't blame the company. It would be due to my own lack of attention to detail.
