I've only ever had a positive car buying experience at Subaru, and that was mostly due to the Costco Auto Program. It dangles over dealers like a noose; if they get a complaint about their service Costco rips their hearts out.
Agreed that BMW takes care of their clients, as they should be doing given how much they ask for their car. But your experience is not out of the ordinary; in fact, sadly, I consider it to be the norm. It's rare to find a dealer that is willing to help you out very easily.
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凛 ('Rin') - 2009 Nissan 370Z
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