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Tom Peacock nissan here in houston. speak to the internet sales rep. Steve Hipshin. i bought my nismo through emails, no haggling, no bs. i asked for invoice price and he said sure. i even got some stuff added for free. and this was on a vehicle still on the boat over to america.
i was shocked when i went to sign the papers he had it all written up with no crap about buying an extended warrenty. hell the man didnt even ask if i wanted wheel locks. just heres your car and heres the price. amazing experience.
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Sounds like a rare but awesome experience. Glad to hear it. Perhaps I will reach out. Right now I'm not giving Nissan a penny.
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Sorry to hear you had a bad experience.
It's that old saying "it only takes one bad apple..."
Unfortunately, this has been happening in our industry for so long, we will forever be overshadowed with the "Used Car Salesmen"
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Yeah - and this sort of situation just helps prolong that stereotype..it's a shame.
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The guy who sold me my Z is Jay Region from Norris Nissan. He got it. The car sells itself. I merely told him what I wanted, we did some light dealing, took our time, agreed on numbers, and bam we had a deal.
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Glad to hear you had a positive experience as well.
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You don't seem to have received a written proposal from the dealer. This would have listed all charges and taxes. Email and verbal negotiations are fine in the beginning, but I don't think I would even consider providing a deposit before receiving a signed proposal.
I am very suprised you didn't request written cerification of the car's condition. That would have gone a long way toward resolving any disputes and would have saved you the trip.
Considering the price of the car, it would have been a very good idea to pay a local lawyer to represent you. For a few hundred bucks you would have your own representative down there.
Similarly, it would make sense to find a local mechanic to verify the condition of the car.
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I did have a written proposal for cost and taxes. That went through a few rounds of negotiations but was all nailed down prior to me leaving to get the car.
Regarding condition, I asked and recieved a few emails about the multi-point inspection being done, the car being in excellent mechanical shape, it passed the GTR inspection and still had a bumper to bumper warranty, had never been launched, etc.
I could get a lawyer - that's something I'm talking over with friends here, I have some that are lawyers in the city.
An inspection is good and I had thought about doing that - I guess I just never followed through.
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Bear in mind you are the customer. You always can walk away if the dealer doesn't do exactly what you want. In some ways you may have made it easy for the dealer to avoid telling you the truth. I suggest you think about what you could have done to make your experience better. Take the time to write out a list of what you want from the dealer before you even consider a deposit. List the things that you need to do to assure you are getting the car you expect.
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Great point - this is a learning experience for me. Will execute the deal, whatever it is, much better. And yes, I did walk away...800 miles away, heh.
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Pay particular attention to this. I had something similar happen, whereby the dealer claimed I wasnt approved for a certain loan, but then COULD get me approved for an even HIGHER loan. I chuckled and told him "if I'm too risky to be loaned $36,000, why would I be given $38,000?" They want you to feel like they're pulling strings, getting the bank to do you some kind of favor by giving you the money, but the catch is you have to pay for this "favor". Complete garbage, it's a risk assessment, nothing more. I got the loan approved myself from the same bank they claimed to have tried the next day =/
From a Nissan dealership too.
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Yeah, should have caught that as a red flag as well. Awful. Awful.