The problem with intermittent issues that dealers have to take for a test drive to diagnose is they dont drive the car much. Car manufacturers dont pay the techs crap for test drives so the techs go on the shortest test drive and if they dont feel it they say could not duplicate customer concern and call it a day so they dont lose time. I can almost guarantee you they took it for a 2-3 mile test drive, didnt feel it and wrote could not duplicate customer concern and didnt look at anything else.
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