Originally Posted by Pushing_Tin

First off it would be libel not slander. Second I don't know all of the details, but these companies are in the business of making money, not doing the right thing or helping the little guy out. Obviously this was a terrible situation and even if it was a simple paperwork "mistake" they could step up and earn a customer for life, or they could throw him under the bus and run the risk of a lot of negative publicity. The squeaky wheel gets the grease, and that's the way business is done these days.