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it sometimes depends on the brand. i know a lot of dealerships that have payplans tied to CSI (customer satisfaction index). Bad survey = fired employee sometimes. And lots of bad surveys = fired manager sometimes. Thumper is correct that you shouldnt come out saying youre going to sue them, just implie it lol
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Yes, I think that is why my sales guy is seeming so concerned. I've not filled out his performance card yet and I guess that impacts him very much (he's mentioned it to me a few times) ...
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Can start by doing a BBB complaint to start with. Dealers don't like to be in thier database. GL
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Possibly - I guess if I can't get it resolved and they are being ******** to me, that's a next step. But like we've been saying in this thread, I'd rather get it resolved cordially. I hate stress. ****'ll kill ya.