Nissan 370Z Forum - View Single Post - Nissan warranty and feet dragging at dealer

mr_sk · 09-02-2011, 06:17 PM

Hello,

I purchased my Z about a month or less ago. During the negotiation of price, trade-in, etc, I was offered a 2 year extension to the default 3 year factory warranty. This 2 year extension would only be honored by Nissan Advantage in Long Island NY; where I purchased the car.

The reason they were offering the extended in dealer warranty is because they wouldn't drop the car price to what I wanted and wouldn't raise my trade-in price to what I wanted (granted I went through a few rounds of negotiation and got pretty close).

After reviewing the paper work about 2 weeks later and entering all the data in the PC, I noticed a $2500 line item for a warranty. Well, the line item for the car was exactly what I paid so the price didn't come from that. Also, no notion of every paying for the warranty ever came up on conversation.

Granted I should have picked-up on the issue there, but I didn't. Between the trade in/apr/cost negotiations, the tax included, registration and everything else, I just missed the numbers when manually doing the math - no red flags on my end. It was all higher than I expected, and w/the focus on bringing down my payments - I just didn't catch it.

Anyways, I've been struggling all week to get in touch with the finance department, and they haven't returned my calls when they said they would.

Has anyone had a similar problem? Should I just drive over the dealer and work it out? Should I elevate to Nissan corporate? Maybe also goto another dealer for service, probably loosing that 2 year extension in the process?

Basically, I'm upset because I went in there straight, didn't BS and was a pretty easy customer. I'm upset because I feel like I had a fast one pulled over on me and now they are dodging me, which makes me furious.

If there's a reason for the charge, just tell me and if it's legit, cool, no problem. However, based on that current behavior, I'm starting to feel taken advantage of.

Edit: A little background, there was my first time buying a new car through a dealer, my last 6+ cars have all been private sale. I guess I was bound to make a mistake. heh.

09-02-2011, 06:17 PM	#1 (permalink)
mr_sk Enthusiast Member Join Date: Jul 2011 Location: Brooklyn Posts: 393 Drives: 2011 Z Sport MT Rep Power: 14	Nissan warranty and feet dragging at dealer Hello, I purchased my Z about a month or less ago. During the negotiation of price, trade-in, etc, I was offered a 2 year extension to the default 3 year factory warranty. This 2 year extension would only be honored by Nissan Advantage in Long Island NY; where I purchased the car. The reason they were offering the extended in dealer warranty is because they wouldn't drop the car price to what I wanted and wouldn't raise my trade-in price to what I wanted (granted I went through a few rounds of negotiation and got pretty close). After reviewing the paper work about 2 weeks later and entering all the data in the PC, I noticed a $2500 line item for a warranty. Well, the line item for the car was exactly what I paid so the price didn't come from that. Also, no notion of every paying for the warranty ever came up on conversation. Granted I should have picked-up on the issue there, but I didn't. Between the trade in/apr/cost negotiations, the tax included, registration and everything else, I just missed the numbers when manually doing the math - no red flags on my end. It was all higher than I expected, and w/the focus on bringing down my payments - I just didn't catch it. Anyways, I've been struggling all week to get in touch with the finance department, and they haven't returned my calls when they said they would. Has anyone had a similar problem? Should I just drive over the dealer and work it out? Should I elevate to Nissan corporate? Maybe also goto another dealer for service, probably loosing that 2 year extension in the process? Basically, I'm upset because I went in there straight, didn't BS and was a pretty easy customer. I'm upset because I feel like I had a fast one pulled over on me and now they are dodging me, which makes me furious. If there's a reason for the charge, just tell me and if it's legit, cool, no problem. However, based on that current behavior, I'm starting to feel taken advantage of. Edit: A little background, there was my first time buying a new car through a dealer, my last 6+ cars have all been private sale. I guess I was bound to make a mistake. heh. __________________ Part out thread: http://www.the370z.com/parts-sale-pr...-dynodash.html Last edited by mr_sk; 09-02-2011 at 06:20 PM.