Mine went A little differently. I took the car down and the service manager/salesman/paint "guy" looked at it. They agreed they needed to fix the front bumper (but never admitted to any touching up of the paint) and agreed to also fix the paint on the roof.
They sent me over to their preferred body shop and the guy is sending them the estimate. Once they have the estimate, they said they would contact Nissan to get the work approved.
On a side note, the body shop guy told me the spots on top were from bird droppings. I laughed at that. If a bird crapped on it the day I bought it and I didn't wash it for a month I wouldn't expect this type of paint damage. Also, the other Nissan guy said it was below the clear coat. Who to believe...
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