Nissan 370Z Forum - View Single Post - My custom build: Focal, JL Audio, and Kenwood

emx620 · 08-23-2011, 05:16 PM

So here's an update. If you look at the door on the drivers side door, you'll see the scratches/scuffs underneath the door. I didn't notice them when I picked up the car. There were also some minor scratches around the shift boot. Needless to say, I was pretty torqued when I discovered them.

I was worried that Custom Sounds would try to say they didn't cause them, and I would be left high and dry. I called and spoke to the manager Aaron, and he said to bring the car in and he would have his installation manager look at it. I went in today rather skeptical they would do anything to help me out.

So I went in and met with Bob and showed him the scratches and scuffs. Long story short, they told me to drop the car off with them, and they would pay a professional leather shop to repair all the scratches and scuffs. I was pleasantly surprised that they were willing to rectify the damage, but none the less, very pleased with the outcome.

+1 to Custom Sounds making it right!

08-23-2011, 05:16 PM	#6 (permalink)
emx620 Base Member Join Date: Jul 2011 Location: Austin, TX Posts: 46 Drives: '10 370Z Rep Power: 14	So here's an update. If you look at the door on the drivers side door, you'll see the scratches/scuffs underneath the door. I didn't notice them when I picked up the car. There were also some minor scratches around the shift boot. Needless to say, I was pretty torqued when I discovered them. I was worried that Custom Sounds would try to say they didn't cause them, and I would be left high and dry. I called and spoke to the manager Aaron, and he said to bring the car in and he would have his installation manager look at it. I went in today rather skeptical they would do anything to help me out. So I went in and met with Bob and showed him the scratches and scuffs. Long story short, they told me to drop the car off with them, and they would pay a professional leather shop to repair all the scratches and scuffs. I was pleasantly surprised that they were willing to rectify the damage, but none the less, very pleased with the outcome. +1 to Custom Sounds making it right!