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Old 08-19-2011, 01:09 AM   #1 (permalink)
dirtrat
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Join Date: Dec 2010
Location: Sacramento
Posts: 170
Drives: 2011 370Z/Touring/Sp
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Default Oil Change mistake at Dealer, Opinions?

Went to the dealer today to get a TSB done on my Navigation. When I drove in he did the customery checkout of my car and when he opened the hood he found oil splattered on top of my engine and the oil cap missing. We found it sitting in the corner of the engine compartment. Lucky for me I was only about a half quart low after driving 1500 miles since my last oil change. I've been having my oil changed at another Nissan dealer close to my house and so far have only had it changed twice by the same dealer. I only have 6500 miles on the car. My question is how should I confront the dealer who is responsible for this? At the very least I want my engine compartment detailed to make sure all of the oil is removed. The other dealership claimed they steam cleaned it but I'm sure they didn't get it all. The dealership also noted on the service ticket about the oil cap being left off. I know it was the dealers fault because the hood hasn't even been opened since I had the oil changed.
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