i'm sure some of that goes on at dealerships and quick stops all the same. i will say that i never marked up work that didn't truly need to be done when i worked in the shop or wrote service.
counterpoint: my mom recently took her 02 altima to the nissan dealership to get a recall performed (she normally takes the car to a local mom&pop shop to get oil changes done etc). the mechanic came out with a filthy pollen filter and told her she needs to change it. she said no at the time. my grandpa, after hearing this, went into a rage that they were trying to mark up work on the car that was not needed (they also recommended a trans fluid, brake fluid and power steering fluid flush). the car has ~89k miles. she went ahead and did the transmission fluid that day. i replaced the pollen filter (the first time since new) and sure enough it was just completely black and nasty. i also looked under the hood and noticed the brake fluid was black as used oil. i told mom they were not trying to take advantage of her and that she really did need to get these things done. she recently got the rest of the fluids flushed but did it at the local shop where it was about $40 cheaper combined.
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Patrick // 06 Frontier 6spd Nism osis // Mods: Uprev Tuned @ Z1 Motorsports: 257whp & 292 ft lbs
09 Pontiac G8 GXP // M6 // Sunroof // Tint... For now 
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