I haven't had my car in their shop, but every time I've ordered parts from them (up to $4000 now) it's shipped faster than expected. Communication has been spot on, I also received an email a week after the order asking if everything was shipped correctly and if there was anything that could have been done better. I would say by the looks of things they have definitely improved on their communication. This is just my personal experience, and I know that everyone has different experiences as well. My .02
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