oh man, i was a service writer at a honda dealership. On several occasions we had customers come in for 60k mile services on their cars. This 'service' cost $400 and was supposed to take at least 4 hours when it actually took the technician about 45mins. The technicians and managers would hide the cars from customers after the service was done and make the customer sit there for the entire 4 hours. They had to hide the cars b/c they couldnt justify the $400 for 45 mins of work. not really a scam its more of a moral problem.
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wax
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