Nissan 370Z Forum - View Single Post

Jjaden · 08-12-2011, 11:12 PM

When I was working as a teller at a bank, I was soundly chastised for missing a 'sales opportunity' and not pushing a Visa Platinum on a 74 year old grandmother who was living on her pension.

Within a month I took an extended leave of absence in order to pursue training for another line of work.

Quote:

Originally Posted by TreeSemdyZee

I get so Fu**** sick of the SOP in business being about lying.
Seems to be standard no matter what business you're in. I got an email at work yesterday that contained the phrase, "...without letting the customer know...". Pissed me off big time.
This video is just a microcosm at what goes on. Most places, including dealerships, are not about "service", they are about sales.
I had a Toyota service writer tell me that he got fired from one dealership because he wouldn't push unneeded service on customers.