Nissan 370Z Forum - View Single Post

TreeSemdyZee · 08-12-2011, 09:37 PM

I get so Fu**** sick of the SOP in business being about lying.
Seems to be standard no matter what business you're in. I got an email at work yesterday that contained the phrase, "...without letting the customer know...". Pissed me off big time.
This video is just a microcosm at what goes on. Most places, including dealerships, are not about "service", they are about sales.
I had a Toyota service writer tell me that he got fired from one dealership because he wouldn't push unneeded service on customers.

08-12-2011, 09:37 PM	#3 (permalink)
TreeSemdyZee Premium Member Join Date: Dec 2009 Location: Kentuck-IANA Age: 60 Posts: 4,885 Drives: '09 370 & ‘14 Juke Rep Power: 27409	I get so Fu**** sick of the SOP in business being about lying. Seems to be standard no matter what business you're in. I got an email at work yesterday that contained the phrase, "...without letting the customer know...". Pissed me off big time. This video is just a microcosm at what goes on. Most places, including dealerships, are not about "service", they are about sales. I had a Toyota service writer tell me that he got fired from one dealership because he wouldn't push unneeded service on customers.