So monday is when I purchased my brand new Altima "my first nissan and my first new car" My mother came with me to see if we could get a better rate. They said lets see what we can do, and left us sitting there for over 20 minutes. My sales personel came back after checking once again and told me that they told her to just start paper work. So once that was done we meet the Sales manager. The rate was the same no change at all.
Oh well moving on. So we did all the paperwork and sighed the papers. Went outside to get ready to leave. Now Saturday I had asked if I was going to get factory floor mats. Her reply was yes. So when I went out Monday and looked over the car one last time. I got ready to get in and noticed cheap TEAM NISSAN floor mats. So I asked her about it. She said well sorry but it was not on the invoice. So I wanted to drive and they were floor mats so I left "mother already left".
So Tuesday I got a call asking how I enjoyed the car. I told her everything was great just was wondering about the mats. I asked her to talk to the sales manager and see what they could do.
Today I called to ask the sales manager were my tow bar was. "Found out it is optional" so I asked him about the mats. He said that my sales rep told him that that was never promised. I explained that not only I heard what she had said but my friend who was with me as well heard it. He told me to call tomorrow however i did stop in today to talk about the tow hook.
HERE is the thing, While I was waiting for them to check on if the tow hook came with the car or was optional. I was standing by my car by the service garage door. After five minutes of waiting one of the service guys in a brand new Nissan Maxima still in plastic, squealed tires as he came out of the garage than once again going quickly around the corner. This immediately put me in a uncomfortable spot about the dealer. When the sales manager came back, I told him what happened than fallowed with "Is that how you treat customers car" After laughing a bit his reply was "I do not like how you asked that question" He than went on to say that there is no way that would happen because the parts department guy would have taken care of it. I than explained I am not trying to start at a new dealer in a bad way. I just want to be comfortable. He said he understood and he would look into it.
What are my options here?
I mean I can always go to another dealer and start there or I can try this one.
Does anyone here have experience with Team Nissan in Vineland NJ?
I am really nervous and not sure where to go. I really do not want my car to be messed when taken in for service.
