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Old 06-27-2011, 09:05 AM   #141 (permalink)
Merlin
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Join Date: Feb 2010
Location: Suffolk, Virginia
Posts: 28
Drives: 2010 370Z Tour M6
Rep Power: 15
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I fully agree! What's happening to you is unacceptable. Call Nissan North American ASAP! Get them involved. And if you haven't been doing this, start tracking and documenting everything every step of the way. I called Nissan North American and eventuallly a factory tech came and personally replaced my top. It looks better than new, and there are no "pad" issues. Be aggressive and do not accept anything less than your full satisfaction. Best of luck to you and please keep us posted on your progress.



Quote:
Originally Posted by Hi-Step'n370Z View Post
This is unacceptable. You should have the top looking and functioning like factory new. Nissan pays the dealership for the warranty work they do, and if you don't say anything to Nissan, they will assume that the job was done to your satisfaction and leave it at that. You need to speak up to Nissan, unless the dealer is willing to continue working with you and Nissan, and re-do what they've done, to get the top back to where is should be, and done the correct way as dictated by Nissan. The dealer should not be making any modifications to the top that are not factory authorized by Nissan engineers. It looks like you will probably need to speak to a Nissan factory rep to get this resolved properly. Ask the dealership to send a request for a factory rep come to the dealership and investigate the whole issue. Tell them that you are not going to let it end as it is now, and that you will only accept the top being fixed properly and correctly, and that you will do whatever it takes to get that done. Nissan is not warranting the top to look "kind of" OK, and function "kind of" well. Nissan has proven that they want the customer completely satisfied, and what the dealer has handed you is NOT anywhere near completely satisfying to you. If you need to, you may have to contact Nissan directly. It will take a little effort, but in the long run you'll be glad you did it. Don't settle for less than quality repairs on this, or any other, issue. Nissan is on your side, remember that. You need to get them involved in this as soon as possible.
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