Man, I don't know what industry you guys are all in, but I know at my office, missing a due date and not keeping in contact one way or another, we'd be losing clients left and right...especially during times like these. It's not so much underestimating the delivery date, but at least let me know something either way, even if it was a 10 second update or PM. Extra customer service is what puts us ahead of our competition now a days, even if we cost a bit more.
That being said, I've been PM'ing the OP and can vouch for Lou on being a legit guy and vendor, just as lots of other guys can. He'll come through...
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