Originally Posted by BrandonVTR

Before I address this post I would like to point out that we have done hundreds if not thousands of test pipe/HFC installs. For anyone to say it should have only taken 1 hour max has been lucky with a problem free install. The tech that did the install has over 8 years experience and has worked in the Air Force as a JET F18/F22 mechanic, he is MORE then capable installing pipes. If the install took x amount of hours it was because it needed it, not because of inexperience.

We have thousands of happy customers who make appointments weeks in advance to get work done on their cars. It is unfortunate that Adam's G35 wasn't a 1-2-3 install and had complications, I.E the stripped bolt that he himself caused due to trying to do the install. His original appointment was to install the pipes, never did he talk to myself or Vinny about a stripped bolt prior to coming in or else we would have scheduled him another day.

If there ever is an issue with our work, we stand behind it and will do whatever it takes to make sure everything is working properly. Adam made this post last night and has not given us the opportunity to address any problems he may occurred.

We have only been at our new facility for 9 MONTHS, in which our showroom/waiting area is not finished. I'm sorry we do not have a TV or a couch for customers to sit and be occupied as we do work. We are currently working on it and hope to have it finished soon. As for lunch, we always ask everyone in the shop what they would like to eat. I am sorry at that time he was not around as I never deliberately not ask someone if they would like food, because I recall asking if you wanted breakfast in the morning. I’m sorry you were not fed or entertained while we were removing stripped bolts from your exhaust. 1) There is a deli literally at the end of the block and 2) you could have spoken up and asked if we were getting lunch.

It seems as though you do enjoy arguing, ending off yesterday with a comment, "maybe I should become a lawyer." It isn't about money as you stated in the original post at least 3 times, but more about principal and seeing your side only. If we put the 1 RTP in and told you prior to doing the work it would cost more money to do the other one what would you have done? Not paid for it? You can't compare this situation to a dealership situation with tires, being that you needed the other pipe installed.

We pride our business behind customer satisfaction and doing above quality work. We ask that the customer address any problems or concerns with us directly so we can handle it in a proper manner.

As far as the assumption that we broke anything is way of base. 1) You supplied the test pipes and 2) you have no way of knowing that after taking the car from us unless you put the car on a lift and visibly inspected it which I suspect you did not at 10pm. This is only an assumption at this point.

Further more, without giving us the opportunity to inspect the car we cannot confirm anything you’re claiming. Again, we would have been MORE then happy to inspect the car if you gave us the chance. You have not!

If the car ran badly after the work was done it could be from the parts the customer supplied, as we are not responsible if you bring your parts in of the outcome, only the install. You are only assuming we broke something.

By the length of this post and not giving us the opportunity to re-inspect the car I can only suspect that at some point you’re trying to impress people with your rant and knowledge instead of handling it in a mature and professional level.