Nissan 370Z Forum - View Single Post

Brandon@VTR · 06-22-2011, 10:10 AM

This is one side to the story and the customer is just assuming we "broke" something at this point. He refuses to bring us the car so we can further inspect what, if any problems there are, in which if there are, we will take care of it.

We have done thousands of HFC/TP installs over the years on the Nissans/Infinitis. It is very unfortunate that Adam had a bad experience but he is not giving us the opportunity to resolve any issues. The same day he had originally came to do his pipes we had a 2011 370z on the lift getting test pipes installed, taking the tech a little over a hour. Our techs are highly experienced and have many years under their belts.

The time it took to install was not 6 hours. If the install was started at 10am, 30min lunch at 130pm, he would have left close to 5pm. He had somewhere to be at 3pm (baseball game) in which he personally sent me an e-mail stating he was late and got there 4th inning. The total job took around 4 hours to do, and if ANYONE has ever ran into complications with bolts that are stripped or won't budge this isn't horrible.

I am doing everything I can to help the customer because we never want an unsatisfied customer, especially if there is anything wrong with the car. But without being able to look at it, how are we able to take care of it or see if there is anything wrong with it?

06-22-2011, 10:10 AM	#17 (permalink)
Brandon@VTR Base Member Join Date: Apr 2011 Location: West Babylon, NY Posts: 7 Drives: z Rep Power: 14	This is one side to the story and the customer is just assuming we "broke" something at this point. He refuses to bring us the car so we can further inspect what, if any problems there are, in which if there are, we will take care of it. We have done thousands of HFC/TP installs over the years on the Nissans/Infinitis. It is very unfortunate that Adam had a bad experience but he is not giving us the opportunity to resolve any issues. The same day he had originally came to do his pipes we had a 2011 370z on the lift getting test pipes installed, taking the tech a little over a hour. Our techs are highly experienced and have many years under their belts. The time it took to install was not 6 hours. If the install was started at 10am, 30min lunch at 130pm, he would have left close to 5pm. He had somewhere to be at 3pm (baseball game) in which he personally sent me an e-mail stating he was late and got there 4th inning. The total job took around 4 hours to do, and if ANYONE has ever ran into complications with bolts that are stripped or won't budge this isn't horrible. I am doing everything I can to help the customer because we never want an unsatisfied customer, especially if there is anything wrong with the car. But without being able to look at it, how are we able to take care of it or see if there is anything wrong with it? Last edited by Brandon@VTR; 06-22-2011 at 10:32 AM.