Nissan 370Z Forum - View Single Post

zFire · 06-04-2011, 12:20 PM

I received my HFC's and CBE a few weeks ago. Since I had several other things to do, I waited a few weeks to take everthing into my shop. Everything was in perfect condition, except for a couple of missing 2-bolt gaskets; though it is unknown whether or not my mechanic lost them in the shop.

No matter, though. I contacted Tony at F.I. and he shipped out via Two-Day Air a new pair, no charge. All I can say- THAT is customer service. Without going on a rant, I have to say that this is a nice change to increasingly common attitude among businesses that once the sale is made, the cash in hand, the deal is done- who cares.

THEN- I got the exhaust installed, and I think I actually had that goofy grin I hear so much about on this forum as I heard the growl for the first time.

Nice job Tony and Fast Intentions staff. Nice job.

06-04-2011, 12:20 PM	#5864 (permalink)
zFire Base Member Join Date: Feb 2011 Location: Twin Cities Posts: 46 Drives: to work. Rep Power: 14	Fast Intentions is the total package. I received my HFC's and CBE a few weeks ago. Since I had several other things to do, I waited a few weeks to take everthing into my shop. Everything was in perfect condition, except for a couple of missing 2-bolt gaskets; though it is unknown whether or not my mechanic lost them in the shop. No matter, though. I contacted Tony at F.I. and he shipped out via Two-Day Air a new pair, no charge. All I can say- THAT is customer service. Without going on a rant, I have to say that this is a nice change to increasingly common attitude among businesses that once the sale is made, the cash in hand, the deal is done- who cares. THEN- I got the exhaust installed, and I think I actually had that goofy grin I hear so much about on this forum as I heard the growl for the first time. Nice job Tony and Fast Intentions staff. Nice job.