Nissan 370Z Forum - View Single Post

PatZ · 05-26-2011, 02:15 PM

Hello All,

Just wanted to give a scenario that I just had with Stillen that has left me with a bad taste in my mouth again!!!! Salesman Kenny is whom I have spoken to again regarding my 2nd order of their front splitter. I had to order this part for a 2nd time because the first one blew off while driving.

I originally thought that someone was possibly trying to steal it and backed out the screws but come to find out i am not the only one that this has happened two.

To date i have purchased from Stillen the following products:
Polished Supercharger
Oil Cooler Kit
Front and Rear Sway Bars
Headers
High Flow Cats
Full Exhaust
Front Splitter 2x
License Plate Frame
Engine cover plate
9lb upgraded pulley for charger

So i called in to ask for a credit on the second splitter and was told that is not possible and that i am a financially gifted client of theirs due to the amount of products that i had purchased. Kenny said i could speak to the Sales Manager, but i refused because i had an issue with him in the past that did not turn out favorable to my side in regards to the free engine cover that they are offering with a supercharger purchase.****i asked for the cover to be thrown in due to the fact i bought the charger 3 weeks prior to that promotion, but because i bought my supercharger through a wholesaler i was denied......ok ok so i wound up speaking to the Customer Service Manager the next day Chuck and he said that he wishes i had gotten him on the phone first because he would have thrown it in.....go figure.

So as far as the 2nd front splitter credit the same thing basically happened after requesting this from Kenny i am told no its not their issue and i could speak to the Sales Manager again .....given the history i declined and said i would make a post regarding this scenario thus all the information above. I find it hard to believe a company like Stillen can stay in business treating customers this way. The splitter was installed my a Stillen recommended shop here on Long Island and still they just expect the financially gifted clients to eat it........well if i am going to eat it then please read above and make your own decision on whether or not you want to chance making a purchase from a company that doesn't stand behind their products...

I cannot imagine how they treat people who aren't as Kenny would say financially gifted clients????? Decide for yourself !!!!!!!!!!!!!!!

05-26-2011, 02:15 PM	#12 (permalink)
PatZ Base Member Join Date: Mar 2011 Location: Long Island Posts: 21 Drives: 09 Nissan 370Z Rep Power: 14	Stillen UnProfessional Stay Away Hello All, Just wanted to give a scenario that I just had with Stillen that has left me with a bad taste in my mouth again!!!! Salesman Kenny is whom I have spoken to again regarding my 2nd order of their front splitter. I had to order this part for a 2nd time because the first one blew off while driving. I originally thought that someone was possibly trying to steal it and backed out the screws but come to find out i am not the only one that this has happened two. To date i have purchased from Stillen the following products: Polished Supercharger Oil Cooler Kit Front and Rear Sway Bars Headers High Flow Cats Full Exhaust Front Splitter 2x License Plate Frame Engine cover plate 9lb upgraded pulley for charger So i called in to ask for a credit on the second splitter and was told that is not possible and that i am a financially gifted client of theirs due to the amount of products that i had purchased. Kenny said i could speak to the Sales Manager, but i refused because i had an issue with him in the past that did not turn out favorable to my side in regards to the free engine cover that they are offering with a supercharger purchase.****i asked for the cover to be thrown in due to the fact i bought the charger 3 weeks prior to that promotion, but because i bought my supercharger through a wholesaler i was denied......ok ok so i wound up speaking to the Customer Service Manager the next day Chuck and he said that he wishes i had gotten him on the phone first because he would have thrown it in.....go figure. So as far as the 2nd front splitter credit the same thing basically happened after requesting this from Kenny i am told no its not their issue and i could speak to the Sales Manager again .....given the history i declined and said i would make a post regarding this scenario thus all the information above. I find it hard to believe a company like Stillen can stay in business treating customers this way. The splitter was installed my a Stillen recommended shop here on Long Island and still they just expect the financially gifted clients to eat it........well if i am going to eat it then please read above and make your own decision on whether or not you want to chance making a purchase from a company that doesn't stand behind their products... I cannot imagine how they treat people who aren't as Kenny would say financially gifted clients????? Decide for yourself !!!!!!!!!!!!!!!